Users are eligible for payouts if they:

• Are at least 18 years old (or 13–17 with verifiable parental/guardian consent);
• Have accepted a valid CardsIQ offer (Marketplace Sale or Value-Guaranteed Transaction);
• Have shipped cards in compliance with our Shipping Policy, when required for Marketplace Sales;
• Have completed identity verification (KYC/AML) and any additional checks requested by CardsIQ.

See the Terms of Use and Shipping Policy for definitions and requirements.

• Marketplace Sales: User-submitted graded cards shipped to CardsIQ for verification. The offer amount locks at generation and remains fixed for that submission. The shipment must receive the first carrier scan within 3 days of label creation (see Shipping Policy). If the package does not receive a first scan within 3 days, the order may be automatically cancelled and the offer may expire or be re-evaluated based on then-current market value. Marketplace provides downside protection only during transit; there is no upside adjustment. Payouts are issued after intake and verification.
• Value-Guaranteed Transactions (VGTD): Cards from verified partner repacks that are covered by the CardsIQ Value Guarantee and remain secured within the partner network. While a card is in-network and eligible, payouts will not fall below the guaranteed floor for the applicable product or break, and where disclosed for a specific product, you may also receive an adjusted payout if verified live market data at the time of final pricing exceeds that floor. User shipping is not required for VGTD; verification is handled within the partner network and by CardsIQ. Once a card covered by VGTD leaves the partner network (for example, when an end user takes possession outside of the partner environment), the Value Guarantee no longer applies. Any later sale of that card to CardsIQ will be treated as a Marketplace Sale and liquidated at true real-time market value under Marketplace rules (no upside adjustment, downside protection only during transit).

Marketplace Sales

• Offer locks at generation for that submission (fixed amount once accepted).
• First carrier scan must occur within 3 days of label creation or the order may be cancelled and the offer may expire or be updated.
• Downside protection only during transit. No upside adjustment after acceptance.
• Payout after intake and verification.

• Applies only to eligible cards secured within the CardsIQ partner network through verified repacks.
• No under-floor payouts while the card remains in-network and covered by the Value Guarantee for that product or break.
• Where disclosed, payouts may be adjusted upward if verified market data at final pricing exceeds the guaranteed floor.
• No user shipping is required for VGTD; verification and pricing are handled within the partner network and by CardsIQ.
• Once a card leaves the partner network, the Value Guarantee no longer applies. Any later sale to CardsIQ is treated as a Marketplace Sale at true real-time market value under Marketplace rules.

CardsIQ supports the following payout channels for wallet withdrawals. Availability may vary by region, verification status, account history, and provider performance.

• Stripe (Bank Transfer / Debit Card): Standard ACH bank transfers or instant debit-card payouts processed via Stripe’s secure network.
• PayPal: Instant or near-instant payouts to a verified PayPal account you own.
• Venmo: Instant or near-instant payouts to a verified Venmo account you own.
• User Responsibility (Accuracy): You are solely responsible for providing accurate and up-to-date payout information, including bank details, PayPal email, and Venmo username. CardsIQ is not liable for funds sent to incorrect, invalid, or mismatched accounts resulting from information provided by the user.
• Payout Timing Disclaimer: CardsIQ submits withdrawal requests to its payment processors immediately when a user confirms a withdrawal from their CardsIQ Wallet. Delivery timeframes are controlled by third-party providers and financial institutions. Instant methods (PayPal, Venmo, instant debit card) typically complete from instant up to ~24 hours; standard ACH timelines may vary. CardsIQ is not responsible for provider-side delays.

All payout methods must be owned by and registered to the verified CardsIQ user. CardsIQ may restrict or disable specific payout channels based on compliance, risk review, or provider availability.

To comply with U.S. federal tax reporting requirements, CardsIQ collects payee tax information and coordinates 1099 delivery with our payment partners:

• W-9 collection via Persona: Before enabling payouts, CardsIQ collects your W-9 data (name, address, SSN or EIN, and classification) through our KYC provider, Persona, using secure encrypted flows. You agree to keep this information accurate and current.
• Stripe payouts: For payouts issued through Stripe, Stripe will generate and furnish the applicable Form 1099 on behalf of your connected account and may make it available in your Stripe-managed tax portal.
• PayPal and Venmo payouts: For payouts issued through PayPal or Venmo, PayPal and Venmo will generate and furnish Forms 1099 directly within your respective PayPal and Venmo accounts. CardsIQ may surface links or copies in your CardsIQ profile under “Tax Documents” when available.
• Consent to e-delivery and outreach: By using CardsIQ, you consent to electronic delivery of tax forms and to pre-filing outreach from CardsIQ and our payment partners to confirm or correct tax information. Failure to respond may delay payouts or form delivery.
• Accuracy and updates: You are responsible for ensuring your tax information is complete and accurate. If your legal name, address, or taxpayer ID changes, update your information through Persona before initiating further payouts.
• Data use and security: W-9 data is collected and used only to satisfy tax compliance obligations and is processed according to our Privacy Policy. CardsIQ and its service providers implement technical and organizational measures to safeguard this information.

1099 thresholds and filing rules are determined by applicable law and may change. CardsIQ and its payment partners will follow the rules in effect for the relevant tax year.

For fraud prevention and regulatory compliance, payout details must match your verified identity:

• Account holder name must match your CardsIQ KYC name as verified through Persona.
• We may require additional verification for new or changed payout methods.
• Non-matching or unverifiable payout details may result in delays, holds, or rejection.

Users must ensure all payout account details, such as bank information, PayPal email, and Venmo username, are correct and belong to them. Incorrect or mismatched payout information may result in irreversible payout errors.

• Submission: CardsIQ submits withdrawal requests to its payment processors immediately when a user confirms a withdrawal from their CardsIQ Wallet.
• Value-Guaranteed Transactions: Payouts are initiated upon network confirmation that the card is secured and verified within the partner network in accordance with the applicable Value Guarantee rules.
• Marketplace Sales: Payouts are queued within 1–2 business days after CardsIQ receives and verifies your card.
• Delivery windows: Instant rails (PayPal, Venmo, instant debit) generally complete from instant up to ~24 hours; standard ACH may take longer, depending on banks and networks.
• CardsIQ may place temporary holds for compliance checks, fraud review, chargeback risk, tax verification, or account security.
• CardsIQ is not responsible for third-party payment provider or banking network delays.

Shipping, scan timing, and conversion rules are described in the Shipping Policy.

• Offers are valid for a limited time window displayed at acceptance and may change until accepted.
• Marketplace Sales: You may cancel before acceptance or shipment. Once shipped and the offer is accepted, the sale becomes binding pending verification. If your package does not receive a first carrier scan within 3 days of label creation, CardsIQ may cancel the order or re-evaluate the offer based on then-current market conditions.
• Value-Guaranteed Transactions: Final upon acceptance and not cancellable by the user. While the card remains secured within the partner network and eligible, the Value Guarantee rules for that product or break apply. If the card leaves the partner network before payout is completed, the Value Guarantee terminates and any sale to CardsIQ will be processed as a Marketplace Sale at true real-time market value under Marketplace rules.

For shipping obligations, first-scan deadlines, and Marketplace rules, see the Shipping Policy.

CardsIQ may adjust or deny payouts if:

• Received cards differ from the accepted offer (incorrect grade, wrong card, mismatched cert);
• Cards are counterfeit, altered, cracked, or fail authentication and security checks;
• Cards arrive damaged due to improper packaging or noncompliant shipping;
• Required pre-shipment photos were not emailed to claims@cardsiq.io in accordance with the Shipping Policy, resulting in ineligible or unsupported shipping claims.

If a payout is adjusted, a revised offer will be presented and you may accept or request a return. If rejected, CardsIQ will arrange a return shipment; in cases of misrepresentation or failed verification, return shipping may be charged to the user.

When an order includes multiple items and only some pass verification, CardsIQ will pay out the verified items and separately process adjustments or returns for non-matching items.

• If a payout fails due to invalid details or provider rejection, CardsIQ will notify you to update your payout method.
• CardsIQ may reattempt the payout once corrected details are provided.
• Provider or banking fees related to failed payouts may be deducted from the final amount when permitted by law.

• Instant payout methods (debit card, PayPal, Venmo) may include fees or limits displayed at the time of withdrawal.
• Fees may be netted from your payout. Limits may vary by method, account history, and risk review.

CardsIQ reserves the right to enable or disable withdrawals at any time, including for extended periods, based on transaction volume, system performance, or the funding availability of payout providers. This ensures accurate reconciliation and secure processing across all payout channels.

• Temporary suspension of withdrawals may occur during weekends, holidays, or periods of high transaction volume.
• When withdrawals are disabled, users will retain full visibility of wallet balances and pending payouts.
• Normal withdrawal operations typically resume once provider funding cycles and internal reconciliation are complete.

CardsIQ will post notices of extended withdrawal holds when possible, but real-time availability of payout methods may vary based on payment provider performance and liquidity management.

• All payouts are subject to KYC/AML review and ongoing transaction monitoring.
• CardsIQ may delay, withhold, or reverse payouts where fraud, chargebacks, or compliance concerns exist.
• Use of the platform is prohibited in sanctioned regions or by restricted parties.